How to make a claim
- You need to report the road or pavement defect first. This allows us to inspect the defect and make it safe. Please provide as accurate a description of the location as possible and a brief description of what it is you are reporting and when it happened eg "On Monday 1 May 2024, I drove over a pothole on High Street outside number 5 and it burst my tyre."
Please do not use existing reports that are already on the website map as they have been submitted by someone else and may be in relation to a different issue.
You can also upload up to three images. We do not need images of the damage or injury, but it is helpful if you can provide photographs of the defect on the road or pavement.
We’ll send you a confirmation email with a reference number and you must keep this for the next step.
- Request a claim form by emailing us at clarence@edinburgh.gov.uk. You must include the reference number from the email you received when you reported the road defect online (this begins with ‘10100’), your name, address, telephone number and email address.
We will send you a claim form by email within five working days.
- Complete and submit your claim form and email it back to us at PublicLiabilityClaims@edinburgh.gov.uk
Please note, the claims process only begins once you’ve submitted your fully completed form.
